Refund policy

AZIZAN HOME is operated by AZIZAN LLC, an Arizona limited liability company established on November 28, 2025. Company address: 17435 N 7th St, Phoenix, AZ 85022, United States.

30-day returns

You may request a return within 30 calendar days of receiving your order. We accept defective and non-defective products, including change-of-mind returns. For non-defective returns, keep the product in its original condition, allowing reasonable unpacking and inspection. Defective, damaged, incorrect or incomplete items are assessed according to the reported issue; the non-defective condition requirement does not prevent you from reporting a product fault.

How to return an item

Contact support@azizanhome.com or call +1 501-951-4573 with your order number and the product you want to return. For a product issue, describe the problem; photographs can help us resolve it, but you may contact us even if photographs are unavailable.

Once your return is authorized, we provide the return address, a prepaid shipping label and a downloadable return form. Download and print the form, place it inside the parcel, and attach the shipping label to the outside. If you cannot print the form or label, contact us for assistance. Send your return within 14 calendar days after authorization. The company address is not an automatic return destination; use the address supplied with your authorization.

Packaging and costs

Original packaging is not required. Reasonable unpacking and inspection are permitted. Pack the item securely to protect it during shipping. AZIZAN LLC pays return and exchange shipping costs for both defective and non-defective returns. We do not charge a restocking fee.

Refunds

After receiving your return, we inspect the item and notify you of the result. We process approved refunds within 5 calendar days after receiving and inspecting the return, using the original payment method. Your bank or payment provider may take an additional 3–10 business days to display the refund. A full return receives a refund of the price paid and applicable tax; a partial return receives a refund for the returned items and their applicable tax. Standard outbound shipping is free, so there is no outbound shipping charge to deduct.

If a return needs further review, we explain the specific reason and work with you to resolve it. AZIZAN LLC remains responsible for handling the return and refund.

Direct exchanges

You may request a direct exchange within the same 30-day return window. Send the item back within 14 calendar days after authorization. AZIZAN LLC pays both return shipping and shipment of the replacement. After we receive and inspect the returned item, we process the replacement within 1–2 business days; transit takes 3–5 business days. We confirm stock and any price difference before proceeding. We refund a lower-price difference to the original payment method or obtain your agreement before collecting a higher-price difference. If the requested replacement is unavailable, you may choose an available alternative or a refund.

Cancellation and order changes

You may request cancellation before dispatch. Address changes and other order changes must be requested through support@azizanhome.com or +1 501-951-4573 before dispatch. We confirm the change or cancellation with you. For an approved cancellation, we process the refund within 5 calendar days of confirming cancellation; bank posting may take an additional 3–10 business days. Once dispatched, use the return process after delivery.

For delivery information, see our Shipping Policy.

Email: support@azizanhome.com
Phone: +1 501-951-4573
Company: AZIZAN LLC
Address: 17435 N 7th St, Phoenix, AZ 85022, United States
Customer service: Monday–Friday, 09:00–17:00 Eastern Time (ET), excluding U.S. public holidays.